Passionate advocate for constant change and improvement of process, tools and implementation.
A passion for scripting as well as programming can be seen with personal & educational projects.
From Automated test suites to continuous integration and on to continuous deployment.
Proven ability to self motivate and keep focus of large project goals.
Java Software Design & Automation for OSS (Operational Support System) for adding, binding and auto-integration of cellular nodes in to a network in a Spring/OSGi Eclipse-based product. Managed the CI Server. Excellent Solaris/Linux Server Knowledge. Worked in transition from a highly structured waterfall development process to an agile scrum development process. Worked in transition from waterfall product architecture to agile feature team with special focus of mine being continuous integration, build, deployment and automated testing.
Handled all queries from staff on the phone/email – first line of support – also for clean rooms and laboratory rooms. Logged all issues in a highly regulated environment. Liaised & planned with Corporate offices all over Europe for roll out of next-generation network Fulfilled technical support requests for high value manufacturing equipment and control room software. Used Novell ZenWorks, IBM Lotus Notes, Microsoft Visio and Project.
Dealt with all technical queries from staff on the phone – first line of support Logged all issues and ran Crystal reports to see performance Talked directly to senior technical staff for updates on problems Problem solved and delegated tasks to local IT Staff out on location Reported directly to the head of operations Used Citrix, Exchange, LanDesk, TouchPaper Helpdesk
Planned and built an Intranet Portal for National Lottery Agents. ● Tested and verified Mobile Phone payforplay games on over 40 different make and models of mobile phones. ● Worked in a high security and audited environment under EN ISO 9001:2000 and Security Accreditation IS 17799 / BS 7799.
References by Request.
Neil Grogan — [email protected] — (087) 952 1620